Work with peace of mind thanks to the Butler
THE CHALLENGES OF CHANGING WORKING PATTERNS IN COMPANIESWorking conditions in flux...
From solo tasks to team projects, from individual offices to open spaces, or even remote working, from fixed to flexible working hours...
Over the past several years, the organization of work, the use of space, and relationships between employees have undergone profound changes.
This is particularly evident in the growing importance of quality of life at work: 83% of executives now consider QWL to be a major concern for companies in the future (study on employee health and well-being, company performance, Malakoff Médéric, 2016).
For 84% of executives, noise in open-plan workspaces is a source of annoyance and loss of concentration.
... which sometimes cause disruption in companies.
This evolution in working methods has led to the emergence of new needs for companies: open-plan offices, for example, have created greater proximity between employees, which can exacerbate sources of discomfort and tension.
The Butler, a service provider like no other
In response to these new challenges and needs, companies can call on service providers to relieve them of certain logistical tasks. However, many realize that this is not enough... And this is where the Butler can provide them with considerable assistance.
EFFICIENTLY DEAL WITH ALL EVERYDAY PROBLEMS
Discover the skills that a butler brings to a company.
A genuine global service provider, its activities cover a wide range of integrated and non-integrated services.
The Butler's services are not limited to “traditional” and isolated tasks, but are instead highly varied and complementary.
Furthermore, by establishing closer ties with all employees through his availability, he is able to take care of all their needs.
What is the Butler's strategy beforehand?
The Butler doesn't just solve problems, but instead asks questions beforehand.
He implements an assessment and qualification strategy,with an inventory carried out from two main perspectives:
- Identification of critical, sensitive, or VIP areas and facilities
- Measuring the associated risks
Based on this assessment, the Butler can then choose to carry out any necessary work or simply ensure that the premises and equipment are properly maintained. The goal: to reduce the risk of incidents and increase user satisfaction.
Service Provider VS Butler - Spot the 7 Differences
Classic service provider |
The Butler |
| Action and automation | Common sense |
| Siloed approaches | Comprehensive solution |
| Reaction | Anticipation |
| One-off services | Continuous monitoring |
| Relation d’exécution | Trust and proximity |
|
Binary relationship (done/not done) |
Continuous information |
|
Finding |
Preliminary investigation |
IDENTIFY POTENTIAL RISKS TO PREVENT PROBLEMS AND ENSURE SMOOTH OPERATIONS
Find and resolve the actual source of the problem
The causes and consequences of everyday inconveniences (water leaks, light bulbs needing changing, etc.) in a company are not always taken seriously, even though they can be crippling and have costly consequences.
Furthermore, isolated technical interventions that are disconnected from one another are not always sufficient to truly address the problem, and can sometimes even prove counterproductive.
Conversely, the Butler's role is to provide informed solutions. To do this, they must first identify how a living space works, its facilities, and its risks. This allows them to check these regularly and intervene effectively to deal with any potential problems.
When faced with an unforeseeable event, the Butler must be able to investigate to understand the problem in order to prioritize an appropriate and sustainable response.
Finding and solving the real cause of a problem can prevent a cascade of negative consequences later on.
Thus, the Butler does not simply react to an inconvenience identified by his client. He deals with it thoroughly, investigates the cause, and assesses the associated risks and consequences.His comprehensive and expert knowledge in a variety of sectors enables him to intervene quickly and effectively.
Provide your employees with good working conditions
The Butler will take care of what may seem like minor details to others: soap shortages, damaged furniture, broken dishwashers and refrigerators, worn flooring, etc. Thanks to his ongoing efforts, company employees will be able to focus effectively on their work without being distracted by minor issues.
They will then be able to work with a clear mind.
LISTENING TO EMPLOYEES TO RELIEVE THEM OF THEIR CONCERNS
Effective but impersonal IT tools
IT tools are extremely useful in the day-to-day running of a business. They are often praised for their efficiency and enable employees to report any problems they encounter. However, they are not always enough... Less empathetic than a person, they are less able to adapt to the specific feelings and needs expressed face-to-face by employees.
By moving around the living areas, the Butler identifies these issues and is able to ask employees what is bothering them. He then takes charge of these problems until they are resolved, staying in regular contact with the occupants concerned.
The Butler, or how to combine common sense, efficiency, and availability
Unlike computer tools that allow users to report incidents or problems, a butler can offer personalized advice and quick responses tailored to the needs of the person in front of them.
Thanks to his proximity to employees and his in-depth knowledge of how the company operates, the Butler is able to provide sound and truly practical advice.
He does not just solve existing problems, but must also prevent risky situations and propose common-sense solutions to further improve quality of life at work (space planning, inventory and consumables management, etc.).
The Butler: Balancing Efficiency and Availability
In a context where employees are actively demanding a commitment to quality of life at work, which is now essential for companies, the Majordome's services represent significant added value.
Beyond providing “traditional” services, using the Butler offers real advantages in terms of human resources management:
REDUCING TURNOVER
IMPROVING QUALITY OF LIFE AT WORK
INCREASED EMPLOYEE MOTIVATION
Unlike other service providers, Le Majordome ensures that all employees are consistently satisfied by listening to them and working closely with them, going beyond IT tools, which cannot yet replace humans.
Calling on the Butler is therefore a particularly effective way ofproviding a solution to the needs expressed individually or by all employees.
THE 5 QUALITIES OF THE BUTLER
- COMMON SENSE: The Butler analyzes needs, quickly finds effective solutions, and ensures the satisfaction of occupants.
- CARING: The Butler builds trust, radiates positive energy, and has the courage to point out problems and effectively tackle them at their source.
- INGENIOUS: The Butler is capable of proposing innovative and novel solutions.
- AVAILABLE:The Butler knows how to adapt to various situations and to everyone's needs.
- COMMUNICATIVE: his interpersonal skills enable him to communicate clearly and respectfully. Human interaction is essential, and the Butler is a third party with whom employees can interact. He acts as a mediator within the company.
Le Majordome des Lieux de Vie is an integrator that has been providing technical and other services since 1972. Its mission is to manage living spaces where occupants feel comfortable and can work together effectively.
The Majordome's versatile and experienced teams are true troubleshooters, supporting companies on a daily basis and at every key moment, offering them tailored solutions: flow management, space reconfiguration, concierge services, and more. Thoughtfulness, commitment, respect: this is how we look after each and every one of our clients.